Frequently asked questions

When will my order arrive?

Orders placed before 12 pm (Mon–Fri) ship the next working day. Royal Mail 48 usually delivers in 2–3 business days.

What are your working hours?

We typically respond to enquiries within 24 hours, Monday to Friday. Orders are processed in the evenings and shipped promptly.

How much is shipping?

Royal Mail 48Hr is £2.99, but free on orders totalling over £25. Royal Mail 24Hr is £3.99 but free on orders totalling over £50.

Can I track my parcel?

Yes. You’ll get a tracking link by email as soon as your order ships.

Can I return an item?

If your item arrives faulty or incorrect, contact us and we’ll arrange a refund or replacement. Please include your order number and a photo.

Do you ship outside the UK?

Not yet. We currently ship UK only.

What size should I order?

Our clothes are true to size with a slimmer cut. For a looser, oversized fit, order one size up.

Can I change or cancel my order?

If your order hasn’t shipped yet, yes. Contact us quickly and we’ll sort it.

What payment methods do you take?

We accept all major cards, Apple Pay, Google Pay, and Shop Pay.

How do I wash my clothing?

Wash inside out at 30°C, don’t tumble dry, and avoid ironing over prints or embroidery.

Where are your clothes made?

Our blanks are sourced from trusted suppliers and finished in-house with our own prints and embroidery.